Where do you deliver?

We deliver throughout the Republic of Cyprus via Akis Express.

Delivery is FREE on all orders over €50.

Delivery charges for orders under €50 will be displayed at checkout.

Do you deliver to Northern Cyprus?

We currently do not deliver directly to Northern Cyprus.

Customers in Northern Cyprus can still place an order and arrange collection from an Akis Express location in the Republic of Cyprus close to the border.

If you need assistance, please contact the Bskin Customer Care Team before placing your order.

How long does delivery take?

It arrives in 1-2 days depending on your location.

Once your order has been prepared and dispatched via Akis Express, you’ll receive the relevant delivery information.

Please note that delivery times may occasionally be affected by weekends, public holidays or circumstances outside our control.

How can I track my order?

Once your order has been dispatched, you’ll receive tracking information where available.

You can use this information to follow the progress of your parcel.

Can I change my delivery details?

If you need to change your delivery details, please contact us as soon as possible after placing your order.

We’ll do our best to accommodate your request. However, once your order has been processed or handed over to Akis Express, changes may no longer be possible.

My order is delayed. What should I do?

Please check your tracking information for the latest update.

During busy periods, public holidays or unexpected courier delays, deliveries may take slightly longer than usual.

If your parcel appears to be significantly delayed, please contact our customer care team with your order number and we’ll be happy to assist. Please write us at info@bskin.eu

What should I do if my order arrives damaged?

If your parcel or any of the products inside arrive damaged, please contact us as soon as possible.

Please provide:

• Your order number
• A brief description of the issue
• Clear photographs of the damaged item and packaging

Our team will review the issue and help you with the next steps.

What if I receive the wrong product or something is missing?

Please contact our customer care team with your order number and details of the incorrect or missing product.

If you’ve received the wrong product, please also include a photograph of the item received. We’ll review your order and arrange the appropriate solution.

Can I change or cancel my order?

We begin preparing orders as soon as possible, so please contact us immediately if you’d like to make a change or cancellation.

We’ll do our best to accommodate your request, but we cannot guarantee changes or cancellations once processing or dispatch has started.

How do I know my order was successful?

After successfully placing your order, you’ll receive an order confirmation email with your order details.

If you don’t receive it, please check your spam or junk folder. If you still can’t find your confirmation, contact our customer care team.

Need Help?

If you have any questions about your order or delivery, please contact us at info@ bskin.eu include your order number where applicable.