Ordering Options

You can place orders through the following methods:

Website/E-Shop:

Browse the catalogue or use the search function to find products.
Add items to your cart and proceed to checkout.
Complete your purchase as a registered customer or a guest.
Receive an email confirmation with order details.

Telephone:

Call 96486304, Monday – Friday, 12:00 – 18:00 (EET).

 

Order Cancellations

Before Shipping:

Cancel without charge by contacting us via email or phone.

 

After Shipping but Before Delivery:

Cancellation will incur all shipping costs, including return shipping and any “cash on delivery” fees. Refunds will be processed within 30 days.

 

After Delivery:

Orders cannot be canceled. Refer to the returns process below.

 

Defective Products

Bskin will replace any incorrect, expired, damaged, or otherwise defective products if notified within 2 days of receipt. Contact us via email or phone for assistance.

Important Delivery Terms

Ensure correct and complete address information for successful delivery.
Bskin is not responsible for failed deliveries due to customer absence, unavailability, unresponsiveness, or packages delivered to unauthorized persons.
Customers must track their deliveries and contact the local courier or post office if needed.
Returned packages due to customer inaction will only be refunded for the product cost, excluding shipping costs, upon receipt in good condition.

 

Returns and Refunds

Products can be returned within 5 business days of receipt under the following conditions:
Contact Bskin via email or phone before returning products to explain the reason for the return.
Provide a receipt or proof of purchase.
Products must be in their original, unused condition, with original packaging and content intact.
Non-faulty product returns will incur shipping costs borne by the customer.
Refunds will be issued within 20 days using the same payment method as the original purchase, excluding shipping costs and related fees.
Bskin reserves the right to refuse returns or refunds if products are not in a saleable condition.

 

Additional Terms

Report any transportation damage within 48 hours, including photographic evidence. Bskin will replace products proven to be damaged during transport.
For incorrect product availability, Bskin will either replace the product or issue a refund.

Bskin reserves the right to modify terms and policies for ordering, shipping, cancellations, and returns.

Product information on the website is as accurate as possible, but variations may occur. Always read product labels and instructions before use.

For further information, contact us at info@bskin.eu